Observations, Insights and Outlooks
Industry perspectives from Woodruff
Strategy on chalkboard
Taking a proactive approach to social media issues
Social media is here to stay, and unfortunately that includes its ugly underbelly for brands — customer complaints that fester and thrive. To really tackle these issues, you can't just react to them; you need to take a proactive approach, anticipating and meeting them head-on.
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Amazon has been blocked by your ISP
Implications of Net Neutrality repeal on e‑commerce
With the FCC's recent repeal of net neutrality rules, the future impacts on e‑commerce are uncertain. You can't control how internet service providers take advantage of relaxed regulations, but you can better prepare your business by reading our blog!
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